RETURN POLICY

Because of the highly ‘personalized’, bespoke nature of our products, Comprive Limited, operator of this website, is unable to accept returned items or refund requests for any reason other than as listed under Return Exceptions below. This also applies to Gift Cards, if made available, which are delivered electronically to the specific recipient(s) designated by the purchaser during checkout.

 

Return Exceptions:

A return and refund of a purchase may be considered if one of the following circumstances applies. In any and every instance, no return of a purchased item should be attempted without prior coordination with and return authorization from our staff at support@comprive.net.

Damaged or Defective Items - Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. BEFORE returning of any damaged or defective items, contact us at: support@comprive.net to initiate any such claim and receive specific instructions on how to proceed.

Lost Shipment - For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address – We will ship all orders to the address you provide during checkout. You are solely responsible the accuracy and completeness of the address, as provided and are responsible for any cost incurred in correcting and/or reshipping the orders due to input errors made during checkout. We will be responsible for any additional costs related to orders that are sent to an address other than as submitted during checkout.